Vikant's experienced technical support staff is ready to assist you with any questions that you might have regarding our Ultimate Products.

Phone lines can get very busy at times, so please leave a message if you get our voicemail. We will call you back as soon as possible.

Note!!! This software works with the Ultimate Box II and can NOT be used with Ultimate Box with Serial port connection, click HERE to view available items for Ultimate Box with Serial connection.

Software

Please, follow these Instructions to download and install Ultimate Box Software on your computer.

1. UN-install previous versions of Ultimate Box software by going to  Start\Programs\UltimateEXPLORER\Uninstall UltimateEXPLORER.
2. Click HERE to download UltimateExplorer(USB Edition).
3. Choose "SAVE" ("save to disk") at download dialog box.
4. Browse to and select a folder (such as your computer's Desktop) to save UltimateSetUp.exe.
5. Double click on UltimateSetUp.exe to start installation, use Next button to follow the installatio process.
6. VISTA and Windows 7 users only:
   SET COMPATIBILITY MODE
   1. Make sure Ultimate Explorer is closed.
   2. Right click on the Ultimate Explorer icon and select properties.
   3. Last tab should say “Compatibility”, click on it.
   4. Make sure that “Run this program in compatibility mode for:” is checked,
      “WINDOWS XP Service 3” (or whichever is highest)  is selected from drop down box, click Apply, OK and try to open Ultimate Explorer again.

Drivers - Windows 98, 2000, XP (older)
Download and save USBDriver.exe on your computer, double click to start WinZip Self_Extractor, click on Unzip button to unzip files in C:\Ultimate_Box_USB_Driver folder.
Connect Ultimate Box to your computer via USB cable, check "Include this location" or "Specified location" in Add New Hardware dialog and use Browse button to point to "C:\Ultimate_Box_USB_Driver" folder, click Next to continue installation.
DOWNLOAD USBDriver.exe

Drivers - Windows XP, VISTA, Windows 7

Here are the steps to install this driver:

1. Click on this link Download driver . When asked if you want to SAVE or RUN the file, choose RUN and then change the Location destination to your Desktop (or anywhere where you can easily find it).

2. Go to your computers START button and choose Control Panel.

Windows VISTA users 3. Switch to a "Classic View" and double-click on the System icon. Once in System, click on Hardware tab and press the Device Manager button.

Windows 7 users 3. Switch the "View" from "Categories" to"View Large Icons" just above the Control Panels 8 buttons. This option will present many more selections. Double-click on the Device Manager button.

4. Make sure the Ultimate Box is plugged into an available USB port. You'll see a vertical "tree" view of your hardware. Look for a Reader/Writer Box with either a yellow Question mark or a triangle warning sign.

5. Right-click on the Reader/Writer Box and select the first item on the menu, Update Driver.

6. Use the 2nd selection to point to the driver on your system and press Continue.

7. Use Browse button to navigate to the folder where you've downloaded the driver and press Continue to install the driver, allowing it to install and continue.

The process will finish and the Green Light on the Ultimate Box should be lit.

This will conclude the Driver installation and your device is ready to be used by any software capable of using it, like Ultimate Explorer, Embird and others. Please keep in mind that Embird is a separate company from Vikant and they may have newer versions of their software available, but you shouldn't have any trouble running the old version, as long the Operating System recognizes the Reader/Writer box, which this procedure accomplishes.

8. SET COMPATIBILITY MODE

1. Make sure Ultimate Explorer is closed.
2. Right click on the Ultimate Explorer icon and select properties.
3. Last tab should say “Compatibility”, click on it.
4. Make sure that “Run this program in compatibility mode for:” is checked,
   “WINDOWS XP Service 3” (or whichever is highest)  is selected from drop down box, click Apply, OK and try to open Ultimate Explorer again.
   
   

Manual
To download UltimateBoxManual click on the link with an appropriate format:
UltimateBoxManual.doc(Office2000 or XP) or UltimateBoxManual.PDF


If you experience difficulties viewing designs saved to your computer using UltimateExplorer software,
click on DOWNLOAD - UNZIP - EMBROIDER for instructions on how to download, un-Zip and manage embroidery designs.

KNOWLEDGEBASE: The Answers to the most common Questions